serviced apartments woking


TERMS AND CONDITIONS
All bookings are subject to the below mentioned terms and conditions.  In addition, by visiting or using our website you agree to comply with the Site Terms.


Reasonable care has been taken that the content of the SFA Ltd website and/or other means of promotion or advertising, is correct but it is subject to amendment at any time without notice.  All content on the SFA website and/or other means of promotion or advertising is published in good faith.

The accommodation may vary in size, style and layout. All have secured entry and are above ground floor with lift and stair access.  Some come with balconies. Not all properties come with parking.  Furnishing details are not uniformly standard.
Are only to be used as temporary or holiday accommodation for you, or your organisation.  They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy.  No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends.
No persons other than the named guests have the right to use the apartment.
The number of people permitted to occupy each apartment is limited to the number of beds.
 
Inventory
Apartments are fully furnished and equipped with appliances, cookware, crockery, cutlery, utensils and bedding. A general list of contents is available in the apartment. Guests are invited to advise us of any item which has been overlooked and/or is missing.  Under no circumstances must any item be removed from the apartment.  Charges will apply.
 
Reservations
To reserve an apartment a security deposit of £200 must be received as cleared funds.
A confirmed booking of a reserved apartment must be completed within the next working day.
 
The Booking
Bookings are not guaranteed until SFA has issued a booking confirmation to the booker. All booking confirmations are sent via email.
For all non account holders booking payment must be made and received as cleared funds within seven days of check in date. For last minute bookings, payment must be received as cleared funds before check in can take place.
The minimum booking for a serviced apartment is four nights. 
SFA reserve the right to change the accommodation booked by the guest to an alternative apartment should the booked apartment become unavailable for whatever reason.
Guests are advised to check the details of the booking confirmations and invoices carefully and should notify SFA immediately of any such discrepancy. SFA regret that we cannot accept any liability if we are not notified of any inaccuracy in the documentation produced by us.  If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within seven days of issue of the confirmation or invoice.

Special Requests
SFA will endeavour to do everything we can to help guests with special requirements. For the avoidance of doubt, special requests are to be notified to us in writing. All special requests known to us will be confirmed in the booking confirmation. 
 
Changes to bookings
Confirmed bookings may only be changed in writing by email within 7 days of issue. SFA will do our best to accommodate these changes. Change to accommodation address is not guaranteed.

Cancellation policy
All cancellations must be given verbally and confirmed by email subject to the following conditions:
Less than 7 days notice prior to check in date – 100% charge applies and forfeiture of security deposit
7 days or more notice prior to check in date – forfeiture of security deposit


Rates & Payment
The rates quoted are to the best of our knowledge correct at the date of publication but SFA reserves the right to change any rates from time to time. Rates can go up or down.  Rates quoted are in Pounds Sterling.
All non account holders will settle their booking in full and in advance of the check in date. This payment will be received as cleared funds in Pounds Sterling. Our preferred method of payment is BACS transfer or pay by PayPal invoice.
 
Arrivals and Departures
Arrival to apartment from 15:00hrs unless previously agreed at booking
Key handover details will be agreed before arrival and confirmed in writing
One set of keys will be provided for the main occupier. A further set of keys are available upon request
Departures are by 11:00hrs
Late check out must be pre-arranged as charges may apply.
Personal belongings left in the apartment after check out will be deemed abandoned and disposed of; charges may be incurred subject to the items left in the property.
The key return policy will be disclosed to the guest before check out. All keys, fobs and car park access devices and permits must be returned.  Charges apply for each item not returned.  Charges to change the lock to the apartment may also apply.
 
Car Parking
Parking is limited and provided on a first come first served basis. Only one space is granted.
Guests should use the designated car parking space only and should not block any entrances or exits.
SFA does not accept liability for any parking fines issued for whatever reason.
SFA does not accept liability whatsoever for any damage, theft, vandalism or any other act of any third party which may cause loss or damage to a vehicle during a rental period whether a vehicle is parked off-road, underground, in a secured zone or on-road parking.
 
Extending a booking
Extension requests are subject to availability unless previously requested.
Extension requests must be confirmed 7 days prior to end of existing booking
Extensions are not limited
 
Insurance and Liability
SFA will not be held responsible for the theft and/or damage of/to your personal belongings during your stay in any apartment location.
All warranties, conditions and other terms implied by statute of common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with SFA and these conditions shall apply in their place. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.  Nothing in these terms and conditions limits or excludes the liability of SFA for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by SFA, or any liability that cannot by law be excluded.
SFA shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control affecting the building or the local area.
Events beyond SFA control shall include but is not limited to:
Act of God, Outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Where internet connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. Where a fault that is deemed by SFA as being associated with the user’s hardware or software, no support will be available.  Use of internet is on the understanding that under no circumstances will SFA be held responsible for any actions that may arise from the use of a guest’s internet connection.  SFA accepts no responsibility for any virus that may be received following a guest’s use of the internet; we recommend that your equipment has sufficient software protection.
 
Health and Safety
All guests are advised to familiarise themselves with the safety procedures provided in the apartments, the building and local area, paying particular attention to fire evacuation details and security.
All appliances must be used in accordance with the manufacturers manual. If no manual is present, guests should follow the itemised instructions issued by SFA
It is the guest’s responsibility to turn off all electrical and/or gas appliances when not in use.
It is the guest’s responsibility to turn off all lights when leaving the apartment this not only saves the environmental costs but also reduces the risk of fire.
 
Security
It is the responsibility of the guest to keep the keys provided to them secure and ensure that the property is secured at all times including all doors and windows. Theft of the hosts (landlords) possessions and damage caused to the apartment as the result of a guest’s negligence in securing the apartment appropriately will be charged wholly to the guest. Guests’ belongings are not covered by SFA insurance.
 
Right of Access
Representatives of SFA or their sub contractors have the right to access the property at any reasonable time to carry out maintenance works deemed necessary.
Guests who provide us with contact details will be notified in advance if access is required.
Guests must allow access to the housekeeping staff for the serviced apartments on their designated cleaning day. Alternative cleaning days are not guaranteed.
 
Services
Interruption to service:
Although SFA will make every effort to ensure that guests enjoy a peaceful stay, SFA cannot guarantee or be held responsible for any failure or interruption of, services provided by a third party to the apartment or the building, including electricity, water, broadband, internet or any other communication disruption or noise caused as a result of repair works being carried out in another part of the building including external works.  However upon notification by a guest or their booker, SFA will use its best endeavours to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to the apartment.
Cleaning: Our service includes a basic weekly clean of the apartment which will be carried out on a designated day set by us and notified to you within your guest information pack.
Linen and Towels: All linen and towels will be returned to SFA undamaged. Charges will apply for replacement of any item deemed unsuitable for reuse.
 
Guest Responsibility
Guests are expected to comply with any regulations for use of the apartment. These are available on arrival within the “Guest Information Pack”. If a guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.
Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional cleaning or specialist cleaning deemed necessary will be charged including loss of revenue.
 
Restrictions
Smoking: no smoking is permitted anywhere in the apartment. A fine of £100 is charged for smoking inside the apartment or inside the building. For apartments with balconies we kindly ask you to close the door to avoid smoke entering the property and to dispose of your cigarette ends appropriately. Charges apply for removal of cigarette debris found after check out.
Noise pollution and Nuisance: Guests are requested to be mindful of their neighbours and act in a reasonable manner to allow their neighbours to enjoy peacefully their surrounding environment. This includes causing any sort of nuisance or disruption to other residents or staff within the development. Guests may be asked to vacate without refund if complaints are not resolved
 
Damage:
Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival.  Condition reports are provided in the apartment and full inventories can be provided if required.  You are required to notify us of any damage, loss or broken items or matters requiring general maintenance.
 

PERSONAL DATA AND CUSTOMER DATA PROTECTION
The Supplier collects personal data including name, address, contact details, payments card and or bank account details, in order to operate its services and to reduce the risk of fraud.

The Supplier, including its staff, shall view and process Personal Data and Customer Personal Data only to the extent necessary to perform their obligations under these Conditions and the Statement of Work. The customer expressly consents and agrees to processing data provided by them to deliver the services.

The Supplier will disclose the Guest Details to its Network (Third Party) Suppliers and the Customer consents, and warrants that any Guest and any party entering into a Booking Agreement consents, to such disclosure. The supplier is committed to adequately protect personal data regardless of where the data resides and to providing appropriate protection for information where such data is transferred outside of EEA.

The Supplier shall implement technical and organisational measures to ensure the security and confidentiality of Personal Data and Customer Personal Data in order to prevent, among other things: (i) accidental, unauthorised or unlawful destruction, alteration, modification or loss of data, (ii) accidental, unauthorized or unlawful disclosure or access to data, (iii) unlawful forms of processing.  The security measures taken shall be in compliance with applicable data protection regulations and shall be adapted to the risks presented by the processing of the Personal Data or Customer Personal Data and the nature of the data to be processed, having regard to the state of the art and the cost of implementation.  The Supplier shall immediately inform the Customer of any breach of this security and confidentiality undertaking, unless prohibited from doing so by law.

If you have comments or questions regarding our data privacy practices or this Online Privacy Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from us in the future, you can contact us at: info@surrey-flexi-apartments.com

Our updated Privacy Policy is also available on our website https://www.surrey-flexi-apartments.com/privacy-statement


Quality & Feedback
SFA are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments.
We welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
 
Complaints
SFA aim to deliver the best possible service, but in the unlikely event that a guest is dissatisfied with the service offered, you should notify us in writing by email as soon as possible.
A complaint received by us in writing will be responded to within 3 working days of receipt advising how we intend to address the issue. Complaints received in writing will receive Director level attention.
 
General
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment with immediate effect without refund.
These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.



 
 

 

Serviced apartments Woking

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Our company operates in accordance Equality Act 2010 and, as such, we welcome all disabled people to our properties, regardless of age, physical, intellectual or sensory ability.  We strive to provide the best possible experience for all our guests and visitors through a policy of continuous monitoring and improvement of our facilities and encourage our guests and visitors, whether disabled or otherwise, to bring any accessibility issues at any of our properties to our attention.  

Deilamy Homes Ltd     Registered office: C/O Top Branch Partners Charwell House, 16 Wilsom Road, Alton, Hampshire, United Kingdom, GU34 2PP        Company registration no. 10684225